Delete your Onederland account
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Onederland is operated by Micktron LLC. You can delete your account in the app or request deletion without installing the app.
If you have a subscription, cancel it in your Apple Account settings (iPhone) or Google Play › Payments & subscriptions › Subscriptions (Android) before deleting your account.
Delete in the app
Open Onederland, go to Settings › Account › Delete account, and confirm the deletion when asked.
Request deletion without the app
Email support@micktron.dev and say that you want to delete your Onederland account and associated data. You do not need to install or reinstall the app to send this request.
Ask us: to access, correct, export or delete what we and our processors hold about you, including at RevenueCat, Mixpanel, Sentry, fal.ai and Linkrunner. Email support@micktron.dev. We answer within 30 days, or as the law of your region requires.
What deletion removes
Delete your account: in the app, Settings › Account › Delete account. This deletes, on our server, your account and profile; your sign-in tokens, and revokes Sign in with Apple; and your links to purchases, the copy of your subscription status, your 3D comparison records and the usage counters tied to your account. Sign in with Google leaves no token with us to revoke; remove Onederland from connected apps in your Google Account settings if you wish. Shared referral records are anonymized. Your subscription continues until you cancel it in your Apple Account settings (iPhone) or Google Play › Payments & subscriptions › Subscriptions (Android).
Data that needs separate action
Delete everything you've logged on your phone: Settings › Reset app. Delete backups in iCloud Drive or Files (iPhone), or the backup files you saved (Android).
Retention described in the privacy policy
The following retention details are from our privacy policy.
| Feature | How long it's kept |
|---|---|
| Daily insight (Onederland tab), only after you allow it | Our server doesn't store it; it keeps only a count of requests per account or device for daily limits. Deleting your account deletes the counts tied to it. A cleanup that runs whenever a request is counted deletes counts more than 8 days old, so a count can stay longer when no request comes. Cloudflare AI Gateway is told not to log it. OpenRouter and OpenAI keep it under their own policies and our account settings with them, for example to monitor abuse; we haven't arranged zero retention with them |
| 3D body compare (Onederland Plus, signed in), only after you allow it | fal.ai is told to keep no copy of the requests and results, and to delete the photos it stores and the models it makes an hour after they're created. Photos and models made before this policy took effect weren't set to expire at fal.ai; we have deleted them. If your photos go to Tripo, it keeps what it receives under its own terms, which we don't control. Our server keeps each comparison's result with your account until you delete the account: links to the files, which stop working once fal.ai deletes them, and, for the Quick quality, the body keypoints and shape parameters the model reports. It also reads that record to see whether you have made a comparison in the Detailed or Textured quality before |
| Subscriptions | RevenueCat keeps these records to restore purchases, including after account deletion, unless you ask us to delete them (section 4). We keep that status copy while the subscription is active. When an end date is supplied, cleanup triggered by later subscription notifications removes copies more than 30 days past that date; copies can remain longer while cleanup is pending or if no end date is supplied. Account deletion removes the existing status copy and purchase links associated with your account; it neither deletes RevenueCat's records nor cancels your subscription. A deletion record linked to a hash of your app user ID blocks status updates for that ID while retained (181 days by default). After it expires, later subscription notifications can recreate the status copy. |
| Referrals | Until you delete your account; records shared with another person are anonymized. After you delete your account we keep only a keyed hash of the store subscription that received or earned a referral reward, with no account ID or purchase ID, so the same subscription can't earn a reward again. |
| Device session | 1 hour (the session); 10 minutes (rate limits) |
| Analytics, unless you turn them off | Under Mixpanel's retention for our project, until we delete it on your request |
| Optional measurement in 3.0.9, only when enabled for the release and separately allowed | Our server holds revocable permission bindings and delivery records. Each analytics provider keeps received data under the retention settings for our project; contact us to request deletion. Both new choices start off. You can withdraw either in Settings; turning off usage analytics revokes both and stops future measurement. This does not itself erase data already received. Collectors remain off until the matching release disclosures and settings are ready. Google user/event retention is set to 2 months before enabling. Our server measurement permission bindings and delivery records expire under a 90-day lease, renewed only while consent is valid, and are deleted on withdrawal or account deletion. |
| Crash reports | Under Sentry's retention for our plan |
| Invite links, install check and ad measurement | Under Linkrunner's retention policy |
Server logs. Our server's logs (Cloudflare) record technical events, such as which part of our server the app called and any error codes. They don't record your IP address, your location, your device's details or the content of your requests; a few events include a random ID for an installation or an account. They're kept for 7 days.
