How can we help?
Answers for the things people ask most, and a real person at the other end of the email.
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Email us
support@fandaria.com
Tell us your iPhone model and the app version from Settings, About. We reply by email.
Write to supportPopular topics
Moving to Onederland 3.0
What happens to your data the first time the new app opens.
Dose reminders
Turn reminders on, change their time, or fix reminders that don't arrive.
Apple Health
Connect, choose what to share, or bring in your full history.
Backups and new phones
Back up to iCloud Drive or Files, and restore on a new iPhone.
Onederland Plus
Start, cancel or restore your subscription.
Reports
Export a PDF for your care team, or a CSV of your doses, weights, food, activity and sleep.
Invite links
How an eligible invite adds 30 days to your first paid period.
Your account
Sign out, or delete your account and its data on our servers.
I don't see the new design yet.
Onederland 3.0 arrives as an App Store update. Open the App Store, tap your account picture, and update Onederland. If no update shows yet, it's on its way.
My dose reminders don't arrive
Open the Settings app, then Notifications, then Onederland, and allow notifications. In Onederland, check Settings, Reminders: the reminder is on and has the right time.
Apple Health data is missing
Open the Settings app, then Privacy and Security, then Health, then Onederland, and turn on the types you want to share. Then pull down on Home to sync.
I don't see my older Apple Health history
Onederland brings in the last 12 months first. In Settings, Apple Health, tap Import full history.
AI food logging isn't available
It needs Onederland Plus, an internet connection and your permission for AI food estimates. Check Settings, AI and analytics, AI food estimates. If you subscribed but Plus isn't showing, tap Restore purchases in Settings, Onederland Plus.
I changed phones and my data is gone
Restore your latest backup in Settings, Backups. Backups made in iCloud Drive appear when you sign in with the same Apple Account.
How do I cancel or restore Onederland Plus?
To cancel, open the Settings app, tap your name, then Subscriptions, then Onederland Plus. To restore on a new iPhone, tap Restore purchases in Onederland's Settings, under Onederland Plus.
My friend's invite didn't carry over
Open your friend’s link on your iPhone, install Onederland and sign in. Before any trial or purchase, check that the app shows “A friend invited you”. Pickup may not be immediate; on some app versions it depends on tracking permission and another launch. If it is missing, email support@fandaria.com before starting a trial or subscription. An eligible invite adds 30 days to your first paid period after any trial; your plan is billed normally.
How do I delete my account?
In Settings, open Account and tap Delete account. This deletes your account and its data on our servers. To remove what you logged in Onederland from your iPhone too, use Settings, Reset app. Apple Health data and your backups in iCloud Drive stay. Your subscription continues until you cancel it in your Apple Account settings.
What happens when I update to Onederland 3.0?
The new Onederland moves everything you logged the first time it opens, usually in a moment, and keeps the earlier app's files until the move is verified. Your Apple Health history keeps coming in, in the background.